A major policy change at the Social Security Administration (SSA) will soon require more Americans to visit local offices in person. This policy is to verify user identites before completing claims or making account changes. The new security measures, set to take effect on March 31, aim to prevent fraudulent claims but will significantly impact individuals who lack internet access or have mobility challenges.

What’s Changing?

Previously, Social Security applicants and beneficiaries who couldn’t verify their identity online had the option to do so over the phone. Additionally, changes to direct deposit information could be made via phone verification. However, under the new policy, those who cannot access their My Social Security account online must visit a local SSA office to provide proof of identity.

The SSA estimates that 75,000 to 85,000 more people will need to visit Social Security offices each week due to this change. As a result, this shift is expected to affect vulnerable populations the most, including seniors, individuals with disabilities, and those in rural areas.

How Does This Affect You?

If you cannot access or use your My Social Security account online, you will be required to complete identity verification in person at your local SSA office before:

• Finalizing Social Security benefit claims
• Changing direct deposit information
• Making modifications to personal details, such as a name or contact information

The agency will allow applicants to start their claims over the phone, but processing will not be completed until identity verification is done in person.

Direct Deposit Updates Will Be Expedited

The SSA is making one key improvement: processing times for direct deposit changes will be reduced from up to 30 days to just one business day. Whether done online or in person, these changes will apply once verification is complete.

For any hopeful recipients of social security disability benefits, this reduced processing time could alleviate a great deal of stress, concern, and confusion.

Online Services Still Available

The Social Security Administration is not dissolving its other online features. Users can still take all of the following actions online:

• Applying for benefits
• Checking application status
• Requesting a replacement Social Security card
• Updating contact information
• Changing your name
• Updating direct deposit (for those able to verify their identity online)

The SSA encourages users to start their requests online to streamline the process. If additional verification is required, the agency will assist in scheduling an office visit.

Why Legal Assistance Could be Right for You

Navigating Social Security benefits is challenging, especially with evolving policies. SocialSecurityDisability.com offers a free attorney-matching service to help you find the right legal support for your case.

The benefits of hiring a social security disability attorney include:

• Professional Guidance: Attorneys understand SSA’s complex regulations and can help clients avoid common pitfalls.
• Increased Approval Odds: Legal representation significantly improves the chances of approval for disability benefits.
• Appeal Assistance: If a claim is denied, an attorney can build a strong appeal and represent clients in hearings.
• Faster Processing: Attorneys ensure that applications and appeals are completed correctly, reducing delays caused by errors.
• No Upfront Fees: Most Social Security attorneys work on a contingency basis, meaning clients only pay if they win their case.

If you need to visit a Social Security office, you can schedule an appointment by calling 1-800-772-1213 or locating your nearest office through the Social Security Administration’s website. While walk-ins are accepted, scheduling an appointment is recommended to reduce wait times.